Refund & Cancellation Policy

This Refund & Cancellation Policy applies when you purchase paid RydKrew offerings — for example subscriptions, premium organizer features, token packs, or other paid digital services offered on https://www.rydkrew.com or in our mobile apps.

During early access, many features may be free. This policy becomes operative when a paid transaction is completed.

RydKrew primarily sells digital services and entitlements (software access, credits, or subscriptions). These are not physical goods. Delivery is typically immediate or near-immediate upon successful payment confirmation.

If you purchase a subscription, billing frequency (monthly, yearly, or other) will be shown at checkout.

You may cancel auto-renewal at any time from your account settings or the applicable app-store subscription management screen. Cancellation stops future renewals; it does not automatically refund the current paid period unless required by law or stated otherwise at purchase.

If a paid entitlement has not been activated or consumed, contact us promptly. We will review cancellation requests made within a reasonable time after purchase (generally within 24–48 hours) when the benefit has not been used.

Refunds may be considered when:

• You were charged in error (duplicate charge)
• A technical failure prevented delivery of the paid feature after payment succeeded
• A purchase was made without authorization and you report it promptly with supporting details
• Applicable consumer protection law in India requires a refund in the specific circumstances

Unless required by law, refunds are generally not available when:

• Digital tokens, credits, or AI usage packs have been partially or fully consumed
• You simply changed your mind after accessing premium features
• Account suspension or termination resulted from a Terms of Service or Community Guidelines violation
• Price changes or promotional comparisons after your purchase

Purchases made through Apple App Store or Google Play are also subject to the store’s refund rules. You may need to request a refund directly from Apple or Google for store-billed transactions. We will cooperate where the store involves us.

Email hello@rydkrew.com with subject “Refund Request” or “Cancellation Request”, and include:

• Registered email / phone
• Order or transaction ID / approximate purchase time
• Payment method (UPI, card, Play Store, App Store, etc.)
• Reason for the request

Approved refunds are typically processed within 7–10 business days to the original payment method, subject to bank or store timelines.

For help, contact hello@rydkrew.com or +91 93115 07596.